[Report] New informative tooltip when "Export data" is disabled
under review
J
Jérémie Franchomme
Hello! 🙌
[CONTEXT]
In the reports, it is sometimes not possible to use the "Export data" action, despite existing data.
Indeed, the icon is greyed out [see screenshot attached].
[IMPACT]
The reason is quite blurred to us and clients, which can bring dissatisfaction.
[POSSIBLE SOLUTION]
An informative tooltip to explain the reason, or changing the way it currently works, would help a lot.
Please consult this ticket for more context:
Thank you! ❤
Romain Penchenat
Hi Jérémie, based on internal investigation, this state should only appear while the data is loading in the background (so it shouldn't take more than a few seconds to be unlocked).
Did you met any case where this button stay locked for a long time?
In any case, we are taking your feedback into account to improve the overall experience even while data is loading.
Sincerely,
Romain Penchenat
J
Jérémie Franchomme
Hi Romain Penchenat
The whole context is here: https://abtasty.atlassian.net/browse/BD-16864
Based on the ticket creation date, and my 1st comment, the button stayed grey for at least 6 hours.
HYPOTHESIS
It might occur only on reports on which:
- some data had already been collected,
- the traffic allocation had been changed to 0% to the Original (according to Pierre Vinarvick).
Philippe had to change the traffic back to 50/50 to be able to extract data.
CONCLUSION:
I think we should either:
- Allow the data extraction when the traffic allocation has 0% on the Original
OR/AND
- Add an informative tooltip
JULIE DUMONT
under review